Customer Reviews & Testimonials

"The flowers were delivered on time and looked exactly as shown in the photos."

"Excellent Service & Beautiful Flowers! �� I had a wonderful experience ordering flowers from them. The delivery was right on time, and the quality of the flowers was excellent�fresh, beautiful, and exactly what I was looking for. A special thanks to Riya and Harsh, who were very accommodating, helpful, and professional throughout the process. Their excellent customer service made the whole experience even better. I will definitely be ordering from them again, both for our office requirements and personal occasions. Thank you so much for the wonderful service! Highly recommended! ��"

"I had such a wonderful experience with FNP. I ordered flowers for my friend�s birthday as a surprise, and everything was perfect from start to finish. The flowers were beautiful, the delivery was on time, and the whole process was smooth and easy. My friend loved the surprise! Thank you for helping make her birthday extra special. Highly recommended ���"

"Everything i liked.. quality,packaging,gift mesaage,order update,customer support,delivery date and time,staff behaviour each and everything. As i was doubtful because it was my first experience.. and i want to surprise my father as well.. i live in pakistan. So i was doubtful that if it will be a scam my payment is deducted etc etc... but you guys were amazing.. you just made my day by sending my love to my father from such a long distance. The cake was fresh and delicious.. he loved the surprise and the credit goes to you.. highly recommended.."

"Perfectly made.beautiful design.everything as we were expecting.we will definitely order again."

"I received a nice customer service by mister HARSH."

"I really appreciate quality of service and product as u guys call and ask customer�s choice just to make sure its incredibly good and every thing was soo good and well packed delivered on time so thank u soo much really appreciate definitely recommending everyone to use this company to deliver the parcels for special occasions or for surprise. "

"As always blown away with the service. Everything is perfect from placing the order, to having the live tracking and order updates to receiving the orders on time and in great condition. "

"The best cake I have ever had. Perfectly baked. Thanks team."

"The cake was delicious the flowers were fresh and the delivery person very kind. Perfect work done by FnP"

"I've been ordering from this shop for a while, and I'm always satisfied. The flowers are fresh, the service is excellent, and they always keep my girlfriend surprised and happy. I�m so impressed that I even purchased their Gold Membership! ����"

"Ordering was straight forward as usual so no complaints Thank you once agsin"

"I would recommend everything as being this far I am able to deliver best quality and on time, last minute gifts to my loved one every year and for any occasion. So highly recommend."

"I am extremely pleased with your choice of product and execution of my order(s). Thank you. "

"Use your company all the time and I am never disappointed with the service and quality"

"Excellent service. Great products, very good variety to choose from and super-fast delivery. I wish I can chose all the options above."

"You're a perfect partner to make surprises. U never failed my expectations. Keep it up and looking forward to the next occasion."

"Thank you for pushing the delivery despite failure in first attempt. Super appreciate it! I can count on this shop even from afar!"

"The Soul Sisters cushion and gift set were of an exceptionally high standard. The image resolution was absolutely amazing, and my colleague was over the moon with her gift. She will treasure it! The plants are always so fresh and beautifully presented, which is why I always choose to use you.The delivery is also consistently on time, and everything is packaged so beautifully. Excellent quality, as always. Thank you so much! Frances"

"The flowers were beautiful. The cake was absolutely delicious. We loved the small size of the cake which is perfect for a couple. The delivery was on time. It was flawless. "

"Impressive collection of gift with a very flexible delivery options."

"The lovely flowers were delivered on time and were as beautiful as the photo. They phoned my daughter when she was not home and actually delivered to her office to make sure she got them. Great service!"

"SOOOO PRETTY - BOTH THE CAKE AND BOUQUET. 100% WILL RECC TO ANYONE. "

"Great service and prompt delivery. The cake was exactly as described and the gift loved by our special birthday girl. Thank you!"

"The product was really good, the deliverh was awesome. And the taste of the cake is really good. And packaging really nice and the delivery staff was very good too."

"Whoever delivered the flowers honestly deserves a raise as it was a difficult situation. thank you so much"

"Great service ,and the product was really good also the cake ."

"Amazing cake! Great service as always! Thanks you "

"I liked the whole experience with fnp. Thank you for making us happy."

"Loved it! Worth the money Looks exactly same as the picture Must buy!!! "

"Very prompt delivery and regular updates."

"Very quick, good communication with delivery. Excellent service "

"Delicious, rich chocolate cake, beautifully decorated. Well-packaged and delivered exactly on time. Highly recommended!"

"I just love how Ferns and Petals is bridging the care and affection that needed to be expressed between individuals who are worlds apart. This and the quality products and range of items to choose from. Thank you very much!"

"Really appreciated the quality of the orchid delivered. I would just lke to request that probably next time can you include care instructions for the plant so the recepient would know how to prolong the life of the plant."

"A very good experience with good communication and updates. Thank you for putting a smile on my freinds face from afar. "

"The tiramisu cake was delicious as well as the flower packaging. Very professionally exec"

" I ordered cake and flower I love the cake quality and they deliver it same time Thank you for good job"

"Everything was good and great. Product, gift, delivery status updates everything. "

"I've ordered twice from Fnp and fully satisfy with the service and quality of products ."

"It was a good experience. It was a surprise meant for my wife. And ince she received she didnt inform me which made me worried that its not delivered. I called the customer care at midnight and he was very helpful and very polite. "

"Thank you for the prompt delivery and product quality. I appreciate "

"Excellent service "

"Aqually everything The quality the gift message your staff is amazing everything was good "

"arrived on time, very pleased with the product"

"Excellent delivery on time and perfect product "

"Everything.it was a seamless service"

"I could not pick one positive from the list, I would select them all. The service and updates from delivery driver were excellent. The delivery itself was beautiful. I ordered from Ireland for delivery in Dubai and will definitely be using this service again. 100% "

"Everything was great! You never disappoint. Thank you "

"I just to simple want to thank the customer service. They handled the issue quickly. "

"Appreciate the professional service...updates,delivery, etc was very good "

"I appreciate everything about your products and the service you offer."

"The receiver was unavailable on the requested delivery date and FnP do great to follow up a delivered when the receiver was available. Thanks"

"Ordering from South Africa for my daughter in Dubai. You make it so easy to order and pay. Your products are EXACTLY as advertised and your deliveries are always on time! From a long didstance Mom i say thank you!"

"Excellent service, I will definitely continue to use"

"Thank you so much for your help And for always making me happy"

"Just to give an appreciation to the customer support, they called me immediately after the payment option is failed in multiple attempts, to guide and assist me on my order. thank you "

"All was perfect, if I need another one, I Will for sure choose this company again"

"Fnp never disappoints me!! I wanted to select all above when it comes to what I like about fnp.. product packaging, quality and delivery service are absolutely puts"

"Cake was beautiful and delivered with care on time. Def recommend "

"Came was amazing Packaging on point Delivered on time Delivery staff was very nice and professional Customer service handled my order without me asking Great exp"

"My daughter and her husband loved their flowers and the ordering for me was very easy. Thank you so much!"

"All good. I placed an order over a week before the delivery was required and it arrived on time."

"I would like to tick all of the above. Have been using your services since years. I hope you�ll maintain this quality of service in future too."

"Well if i could rate overall experience in ordering FNP online site, i would say its a 10 for me, i've been buying at fnp every celebration, its my first doing the online order, and its really good service. And thank you"

"Thanks to AbuDhabi branch the did thier best to delivery my order befor the time Thanks alot ��"

"The cake was really tasty and bouquet was freshly sent. Loved both of them!!"

"Thankyou so much fnp. We had a wonderful experience with you. loved the cake. You customized it really well. Soft melting sponge. Thankyou once again. Definitely coming back next time."

"Your cakes are amazing , you can get a cake for any occasion easily and they are well crafted. Good ingredients used and sweetness is perfect. "

"I literally love everything about FNP From Delivery, to a very clean delivery guy, to quality, to packaging, to updates about my order. I loooove everything."

"Love it .. keep it up ����"

"Everything about product was perfect. It made our child�s birthday more special. He really liked the design."

"Delivery is on point! And the delivery guys are very nice. Just imagine i was 3hrs away from Abu Dhabi city and they came straight to where I needed my order. Hats off FNP, really great service. Thank you so much �� you guys are awesome ���� �� "

"You are an efficient team witha diverse selection of products ��"

"All of the above, always wonderful. Thank you again "

"So I delivered birthday cake and flowers with baloons from fnp everything was perfect and they made my sister day thankyou for ur service fnp "

"I was very happy with customer service, delivery , product quality. Overall I was very happy."

"The cake - quality, texture and taste was exemplary. It was delivered on time and we'd order again."

"Absolutely amazing experience! The cake was delicious, the flowers were fresh and beautifully arranged, and the delivery was right on time. Everything exceeded my expectations. I've ordered from FNP on several occasions, and they have never disappointed me. The quality and service are consistently excellent. Highly recommended! I'll definitely continue choosing FNP for all my special occasions. �����"

"I liked the product quality, the packaging, delivery times were honoured and i appreciate the phone call from FNP support to assist with closing the purchase and offering a discount code. Always a reliable service with FNP. "

"Fantastic experience! Quality product delivered on time as per order. Would 100% recommend and use again."

"Beautiful product and smooth customer service! The delivery was also perfect. I would 100% recommend! "

"Everything on the list. Prompt delivery and if there is anything else issues there is always someone there to help out. Great service and cakes are delicious everytime I ordered. That�s the feedback I get from everyone. So Thankyou all at ferns and petals "

"FNP gave us the utmost support for special occasion deliveries on a valuable price."

"I would love to have different things for different occasions, that are more useful for person to be gifted. More than just cakes, flowers and tea or biscuits.. But everything in the App is amazing and nice price��������"

"i would really like to thank the delivery guy.Did an amazing job .Smooth process .i can tell you i was very difficult but he made sure to be extremely patient with me.We need more people like him"

"I really like 3 things, the Customer Service who answered me on the phone, he helped me place the order and gave me a discount, very thankful for him. The Delivery Staff Behaviour, he was kind enough to offer me a card payment, although I requested a cash payment but I didn't have the exact amount. And the Product Quality, the cupcakes were delicious and the frosting was so creamy. "

"It was delivered on time with good quality "

"I wanted to share my positive experience with your service. Although I initially received an email saying that the gift could not be delivered because of an incorrect address, about five minutes later I received another email confirming that it had been successfully delivered. Since I placed the order from outside the country, I wasn't able to follow up by phone, so I was a bit concerned at first. The delivery was a little later than expected, but I'm very pleased with the outcome and appreciate your prompt handling of the situation. Thank you for the excellent service!"

"Amazing! Very nice gift ,"

"Very tasty cake. Great choice, easy to use website and kept informed of progress to delivery. Would definiteley recommend."

" The dnata staff really loved the cake. They appreciated both the taste and the beautiful decoration. Everyone praised how well it was presented."

"Thank you once again brilliant service. The gifts arrived on time and perfect condition. The recipients were very happy. Thank you."

"Thank you for delivering on time, quality flowers and for a great customer service. Would order again!"

"The delivery staff (Sundar) is very helpful. He made sure to deliver the gift box to the person who should get it. I appreciate his efforts & dedication! 10 stars mainly because of him. "

"Thank you so much for this. I'm away from my family and it was my mom's birthday and you guys made it possible for me to do something for her. Thank you. "

"All very satisfied for the geart service and good quality,"

"had a wonderful experience with FNP! The flowers were fresh, beautifully arranged, and exactly as shown in the pictures. The delivery was on time, and the packaging was elegant and secure. "

"The person who received the flowers was delighted with them and keeps sending me photos of the beautiful roses as they open fully. I always use FnP, as the qaulity is consistently excellent"

"I thought it was a big thing to deliver a gift from country to country but fnp made it so simple."

"There was an error with my payment and within minutes I received a call from FNP without even asking for support, offering a solution and a discount. Thank you Hamad! And my gift was delivered within few hours. I recommend FNP to all my friends!"

"Understood it was early in the morning so sent a whatsapp instead of ringing door bell and followed instructions to leave outside so i could surprise my wife. "

"Overall its very good�.service was great I am very impressed by FNP service�.Thank you so mu"

"I got a positive review from my friend regarding the package and product. "

"You never failed me. Thank you. Quality of products. Delivery staff and right on time. Thank you"

"Everything about your customer service was excellent. Delivery was ontime. I was sent a photo of flowers and they were fabulous just exactly as they looked on your website. The recipient was very happy. Thank you"

"10/10 � I had an excellent experience with Ferns N Petals. The product quality was outstanding, the delivery was on time, and I received regular delivery status updates throughout the process. The customer service was exceptional, and both the delivery staff and the replacement support staff were professional, friendly, and very helpful. I am extremely satisfied with the overall experience and would definitely recommend Ferns N Petals to my friends and family."

"hard to pick one item that I really like as there were multiple thing I loved about your service, quality was great, delivered on time and friendly contact with the receiver. the Gift message was a very nice touch too and I appricite it. keep up with the good job and thanks for your Service!"

"My friend loved it! It was delivered early, package was beautiful and had great items! Thank you so much "

"The flowers were absolutely gorgeous! I ordered them for my mother�s birthday and when I saw the results I couldn�t believe it! Wonderful exp"

"Excellent way you kept me updated on my order and quality of flowers was just phenomenal"

"Thank-you so much for amazing packaging and the quality was amazing, as it was first time ordered, trustworthy.��"

"Will write a further review when my daughter has tried the cake. Delivery person really lovely kept in touch to make sure it was delivered, very happy with service. "

"Excellent service ensuring i received my delivery on time!"

"Very good taste and packing And one time delivery with the surpirze "

"Amazing quality, taste and service.. My first ever option for any occasion �� "

"Everything, delivery was fast, everything is perfect I couldn�t recommend anymore! 5*"

"Your service is amazing, and i will be using you for anything I need in the region. "

"On time delivery, product's premium quality, and packaging were amazing."

"Everything was perfect, from placing the order to receiving it. Well done, FNP! You�re the best gift store in Abu Dhabi."

"Thanks FnP team always for handling the giftings and maintaining your said standards Thank you one and all. "

"Amazing delivery, items, the team is very proactive. I had issues upon checkout and they called and messaged till it was resolved. The cake is AMAZING. Moist and ans"

"Everything was beautifully packed and arrived in perfect condition. The flowers are gorgeous, and the cake was absolutely delicious. ���� "

"Great support and collection of gifts for our occasions. Keep up the great work you do"

" I requested a change in delivery date to one day before the day I had initially requested, and this change was requested at the last minute. You very kindly accommodated my request, for which I am very grateful. Customer service doesn't get better than this. Thank you so much!"

"Tank you for being reliant and great price"

"Great quality and customer support, thank you for your service"

"Flowed that were arranged are great, and the process from ordering, paying and delivery was extremely easy "

"The recipient of the bouquet was pleased with the product quality. The cake was enjoyed by all ages. Highly recommended! �� "

"All was perfect, from product, update, delivery time, messafe and delivery staff behavior. Thanks "

"I wanted the flower to be sent to the office and eventually it was after 7 pm and your delivery person communicated with the receiver and delivered the flower to her home, I really appreciated this, its an extra mile. thank you so very much for this amazing service"

"The cake was a custom size order of 3kg, this cake was perfect in taste as usually the requirements of custom size was super helpful as I wanted eggless and many of not most dont have this option or cant achieve a light fluffy taste. Super happy with the customer service whilst placing the order and delivery was done in very good time. Definitely always manage to have consistency in taste and standards! "

"It�s my second time using the service and it was perfect. "

"For sure, the delivery staff's behavior is another positive point of your service. The guy patiently delivered the flowers to the receiver. Thanks to him for his professional, customer-oriented behavior."

"Easing to use site, fair prices, on time delivery, and beautiful plants. "

"In fact i liked all the above, but i cant select all, this is not my first order fron FNP, and sure wont be the last. Keep up the good work."

"First class service as always!!! Have used F n P for years and they are so reliable & professional with products of a lovely standard. Thankyou!!"

"The delivery, irfan was absolutely amazing! Delivered on time with much of smile, well done irfan, "

"You have an amazing selection of gifts and the quality is always great. Also the delivery drivers are very kind. Thank you for providing an amazing service, you are a credit to Dubai. "

"Great service. Beautiful arrangement. Prompt and efficient AND friendly staff"

"I'm amazed by the quality of the product and service, delivery was ontime, and cake was delicious and as requested. Im already recommending FNP to my friends :)"

"You guys are awesome thank you!"

"All satisfied!! Product quality, Kind man delivery, perfect time delivery. Tha"

"I�m never disappointed when I order flowers or gifts from FNP! Always amazing quality and quick delivery, thank you for everything!!"

"Excellent delivery staff behavior. He was very professional. I wish him the best of luck in his career"

"Always great quality and delivery always on "

"I would just like to give this company a 110% on service and packaging, how amazingly you added the girls names on the gift box and the balloons was stunning! But I think the cake was the best, to have a beautiful cake delivered and have it so fresh and moist is next level, I made the order from South Africa online the morning and the afternoon it was the best surprice ever! Thank you so much!!!"

"Keep us the awesome work "

"Parul from your team has been FANTASTIC is customer service and support. "

"I ticked 'Delivery date and time' because it was very easy to use your website. I was late choosing and wanted the delivery for a birthday the very next day and I thank all who were involved for being so efficient. Many thanks. Jackie "

"Great service I live in the UK and my brother lives in Dubai. I will be ordering from you again. "

"Cake was super delicious! Thank you !"

"Packaging perfect , also customer support"

"Wonderful package for a lovely celebration, thank you"

"The delivery staff worked very hard to deliver it despite the hospital security didn`t allow him the entry"

"Every thing is perfet , thank you very much"

"Quality of cake & time value ��"

"Delivered on time. Amazing service!"

"First of all items are too pricey, then you charge for delivery, and then the delivery guy is unable to deliver a surprise! he kept calling me for address, location etc. It was a Al wasl property in alnahda and he could have easily found it on his app but he had to call me during my work hours. and the only reason i choose fnp is because of its same day delivery thats all. "

"Great prices, selection and smooth delivery "

"Too many emails received for one purchase."

"The message is completely wrong!"

"The overall experience was won"

"Consider strengthening loyalty benefits (discounts) for regular customers. "

"I called on that the date is 21 July and they left deliver it on Saturday where no one was at home "

"Cake pr name mention nhi tha"

"Thanks "

"Great quality and taste "

"Good "

"You did a great job and made my occasion more special."

"Very good quality. Order is done in time. Especially the delivery rider is updating us always. Overall "

"Bit of confusion on delivery with messages to my UK mobile but the delivery was successfully made soon after this so thank you - the recipient, who has just come out of hospital, is very pleased with the cake!! "

"Everyrhing is perfect! From product quality to delivery and customer service. The staff i spoke with when i asked the item to be delivered same day coz i made a mistake on the date. The item was delivered immediately. Thank you so much!"

"Thank u for everything delivery/update and product quality are excellent Thank you once again"

"Very Accommodating CSR when I Called in the morning, goods are well delivered as is what I ordered, it was handled with care by delivery man and got to be very prompt in location communication. Commendable Attitude and Professionalism to the CSR Lady and Delivery Man. Thank you so much. "

"The delivery staff was very good "

"Despite initial delivery failure, the wtsup communication service helped to resolve the issue after I had raised a concern . Thank you "

"Hi.. When I tried to buy multiple items I saw that you are charging shipping charge twice and I felt a bit disappointed to see that..so I bought only 1 item. Other than that I was satisfied with the purchase."

"Thank you so much for the great service, the cake was so delicious . I hi"

"Thank you so much Guys! We liked your service a lot! It was easy, flexible and excellent!"

"It�s very good but the delivery fesses are too "

"Always delivers on time"

"Hi good evening have a nice day..... really really very nice your service, product and packing and one thing you're delivery on time like so much your service thank you........����������"

"Good experience �� ������"

"Delivered as promised ..on time with great quality. Thank you"

"Delivery time is great"

"All good "

"All good "

"All good "

"Very good "

"Best service, co operative team, awesome quality, keep it up"

"The best! I didnt expect that itll be this quick �� so responsive, delivered earlier than expected. 10 ratings isnt enough. Thank you so much "

"All of the above. Thank you for the speedy service and cake in a tin is sooooo delicious."

"Excellent"

"What a beautiful creation.��"

"The person i bought it for cried. That's how happy she was for it.��"

"Lovely "

"Amazing value "

"I�m truly grateful for the outstanding customer support I received. The representative who called me was incredibly kind, patient, and helpful. He made the payment process effortless by sending me the payment link and carefully confirming every step with me. I really appreciate that he took the time to call me even though I�m based in Saudi Arabia. The discount code he generously provided was a wonderful gesture and made my experience even better. Thank you so much for your exceptional service, I genuinely appreciate it �� Also The gift arrived on time, I received delivery photos, my friend loved it, and everything was perfect. Thank you"

"Nice"

"Product q and delivery timing "

"The delivery man was very kind. He delivered on time. The cake was tasty and delivered on time. "

"Exelent "

"Suggest you allow multiple points to like rather just one point. "

"Gift envelopes would be nice to come in matching color of theme in hamper, like pink or blue color"

"none"

"Everything was perfect I told the person vanilla and chocolate but they brought only chocolate my son was disappointed but the cake design was lovely same as in the pic"

"Good job you are doing keep it up guys bravo my order was delivered even if I was away from the contry I like it"

"Pode melhorar um pouco se não atrasar a entrega. "

"I loved the preparation "

"My daughter in law was delighted with her flowers. "

"You guys are the best, keep it up!!!"

"The delivery guy was awsome. He is very professional make it very easy for me. I appreciate "

"Ever"

"The cake itself is really good. Unfortunately the customer service is lacking too much and needs a serious improvement. No one replies when needed. And even if they do. That will be after 3 to 4 hours of delay or very late at night in the WhatsApp chat and I have proof of what I'm complaining about... "

"Staff was very polite and smiley :)"

"The flowers coming like old not fresh i can give 7 from 10"

"All are amazing��"

"Excellent services"

".all good "

"everything was nice"

"Amazing and perfect ������ Thank you "

"Love the products and variety you offer but when delivering flowers/gifts, it would be best to take a picture of the delivered item in the doorway so that the sender has insight into what was delivered-visually. "

"You are such a wonderful company and a joy yo work with over the years. My daughter told me the bouquet we sent a few days ago was the most beautiful she had ever seen.. I would also loke to salute your outstanding customer service� prompt reply, flexibility on last minute changea to address and gracious communication style. Bravo F & P and THANK YOU for helping us cekebrate our daughter from Canada to Abu Dhabi!"

"Every"

"I liked the packaging, delivery response, and staff behavior. "

"GOOD SERVICE"

"I was stuck needed a gift urgently and had no time to buy, a friend told me to check this app. I managed to get the gift on time with an excellent quality of products very flexible driver who communicated during his route and came on time. "

"Excellent service.."

"Everything was perfect, I also liked that you get constant updates of the delivery. "

"The packaging is beautiful and the delivery person is very polite."

"It was a little worrying but it all was good. I like using you."

"Everything was simply perfect! ��"

"Everything was perfect, the recipient loved the surprise. Delivery was also exactly on time. And the cake was amazing!"

"It would be great to have a custom bag to put package inside before delivery."

"Thank "

"nothing"

"Overall I am quite satisfied with your services!"

"Fast, efficient, true images vs reality, various options, website easy to navogate "

"Loved the products, and I highly appreciate the fantastic customer service! I was communicating via Whatsapp and it was all very smooth, the items came out perfect, and I'm very happy!"

"Really easy order process and delivery. I am in the uk so very pleased that this delivery was delivered as per my request - thank you so much I will be using you again and will highly reco"

"Excellent service. "

"great and professional."

"Very good"

"really liked the ease with which the order could be placed & the qulaity of the product recieved was the same as the pic. the delivrey guy was also very courtious "

"It was great making our party special than"