Customer Reviews & Testimonials

"All very satisfied for the geart service and good quality,"

"had a wonderful experience with FNP! The flowers were fresh, beautifully arranged, and exactly as shown in the pictures. The delivery was on time, and the packaging was elegant and secure. "

"The person who received the flowers was delighted with them and keeps sending me photos of the beautiful roses as they open fully. I always use FnP, as the qaulity is consistently excellent"

"I thought it was a big thing to deliver a gift from country to country but fnp made it so simple."

"There was an error with my payment and within minutes I received a call from FNP without even asking for support, offering a solution and a discount. Thank you Hamad! And my gift was delivered within few hours. I recommend FNP to all my friends!"

"Understood it was early in the morning so sent a whatsapp instead of ringing door bell and followed instructions to leave outside so i could surprise my wife. "

"Overall its very good�.service was great I am very impressed by FNP service�.Thank you so mu"

"I got a positive review from my friend regarding the package and product. "

"You never failed me. Thank you. Quality of products. Delivery staff and right on time. Thank you"

"Everything about your customer service was excellent. Delivery was ontime. I was sent a photo of flowers and they were fabulous just exactly as they looked on your website. The recipient was very happy. Thank you"

"10/10 � I had an excellent experience with Ferns N Petals. The product quality was outstanding, the delivery was on time, and I received regular delivery status updates throughout the process. The customer service was exceptional, and both the delivery staff and the replacement support staff were professional, friendly, and very helpful. I am extremely satisfied with the overall experience and would definitely recommend Ferns N Petals to my friends and family."

"hard to pick one item that I really like as there were multiple thing I loved about your service, quality was great, delivered on time and friendly contact with the receiver. the Gift message was a very nice touch too and I appricite it. keep up with the good job and thanks for your Service!"

"My friend loved it! It was delivered early, package was beautiful and had great items! Thank you so much "

"The flowers were absolutely gorgeous! I ordered them for my mother�s birthday and when I saw the results I couldn�t believe it! Wonderful exp"

"Excellent way you kept me updated on my order and quality of flowers was just phenomenal"

"Thank-you so much for amazing packaging and the quality was amazing, as it was first time ordered, trustworthy.��"

"Thank you Mr. Ismath,for your excellent customer service. You were professional, helpful & supportive throughout. I truly appreciate your assistance, "

"Will write a further review when my daughter has tried the cake. Delivery person really lovely kept in touch to make sure it was delivered, very happy with service. "

"Excellent service ensuring i received my delivery on time!"

"Very good taste and packing And one time delivery with the surpirze "

"Amazing quality, taste and service.. My first ever option for any occasion �� "

"Everything, delivery was fast, everything is perfect I couldn�t recommend anymore! 5*"

"Your service is amazing, and i will be using you for anything I need in the region. "

"On time delivery, product's premium quality, and packaging were amazing."

"delivered as promised without comprising on quality."

"Everything was perfect, from placing the order to receiving it. Well done, FNP! You�re the best gift store in Abu Dhabi."

"Thanks FnP team always for handling the giftings and maintaining your said standards Thank you one and all. "

"Amazing delivery, items, the team is very proactive. I had issues upon checkout and they called and messaged till it was resolved. The cake is AMAZING. Moist and ans"

"Everything was beautifully packed and arrived in perfect condition. The flowers are gorgeous, and the cake was absolutely delicious. ���� "

"Great support and collection of gifts for our occasions. Keep up the great work you do"

" I requested a change in delivery date to one day before the day I had initially requested, and this change was requested at the last minute. You very kindly accommodated my request, for which I am very grateful. Customer service doesn't get better than this. Thank you so much!"

"Tank you for being reliant and great price"

"Great quality and customer support, thank you for your service"

"Flowed that were arranged are great, and the process from ordering, paying and delivery was extremely easy "

"The recipient of the bouquet was pleased with the product quality. The cake was enjoyed by all ages. Highly recommended! �� "

"All was perfect, from product, update, delivery time, messafe and delivery staff behavior. Thanks "

"I wanted the flower to be sent to the office and eventually it was after 7 pm and your delivery person communicated with the receiver and delivered the flower to her home, I really appreciated this, its an extra mile. thank you so very much for this amazing service"

"The cake was a custom size order of 3kg, this cake was perfect in taste as usually the requirements of custom size was super helpful as I wanted eggless and many of not most dont have this option or cant achieve a light fluffy taste. Super happy with the customer service whilst placing the order and delivery was done in very good time. Definitely always manage to have consistency in taste and standards! "

"It�s my second time using the service and it was perfect. "

"For sure, the delivery staff's behavior is another positive point of your service. The guy patiently delivered the flowers to the receiver. Thanks to him for his professional, customer-oriented behavior."

"Easing to use site, fair prices, on time delivery, and beautiful plants. "

"In fact i liked all the above, but i cant select all, this is not my first order fron FNP, and sure wont be the last. Keep up the good work."

"First class service as always!!! Have used F n P for years and they are so reliable & professional with products of a lovely standard. Thankyou!!"

"The delivery, irfan was absolutely amazing! Delivered on time with much of smile, well done irfan, "

"You have an amazing selection of gifts and the quality is always great. Also the delivery drivers are very kind. Thank you for providing an amazing service, you are a credit to Dubai. "

"Great service. Beautiful arrangement. Prompt and efficient AND friendly staff"

"I'm amazed by the quality of the product and service, delivery was ontime, and cake was delicious and as requested. Im already recommending FNP to my friends :)"

"You guys are awesome thank you!"

"All satisfied!! Product quality, Kind man delivery, perfect time delivery. Tha"

"I�m never disappointed when I order flowers or gifts from FNP! Always amazing quality and quick delivery, thank you for everything!!"

"Excellent delivery staff behavior. He was very professional. I wish him the best of luck in his career"

"Always great quality and delivery always on "

"I would just like to give this company a 110% on service and packaging, how amazingly you added the girls names on the gift box and the balloons was stunning! But I think the cake was the best, to have a beautiful cake delivered and have it so fresh and moist is next level, I made the order from South Africa online the morning and the afternoon it was the best surprice ever! Thank you so much!!!"

"Keep us the awesome work "

"Parul from your team has been FANTASTIC is customer service and support. "

"I ticked 'Delivery date and time' because it was very easy to use your website. I was late choosing and wanted the delivery for a birthday the very next day and I thank all who were involved for being so efficient. Many thanks. Jackie "

"Great service I live in the UK and my brother lives in Dubai. I will be ordering from you again. "

"Cake was super delicious! Thank you !"

"Packaging perfect , also customer support"

"Wonderful package for a lovely celebration, thank you"

"The delivery staff worked very hard to deliver it despite the hospital security didn`t allow him the entry"

"Every thing is perfet , thank you very much"

"Quality of cake & time value ��"

"Delivered on time. Amazing service!"

"First of all items are too pricey, then you charge for delivery, and then the delivery guy is unable to deliver a surprise! he kept calling me for address, location etc. It was a Al wasl property in alnahda and he could have easily found it on his app but he had to call me during my work hours. and the only reason i choose fnp is because of its same day delivery thats all. "

"Great prices, selection and smooth delivery "

"Too many emails received for one purchase."

"The message is completely wrong!"

"The overall experience was won"

"Consider strengthening loyalty benefits (discounts) for regular customers. "

"I called on that the date is 21 July and they left deliver it on Saturday where no one was at home "

"Cake pr name mention nhi tha"

"Thanks "

"Great quality and taste "

"Good "

"Thanks team for the wonderful service ,you guys are the best highly recommended "

"You did a great job and made my occasion more special."

"Very good quality. Order is done in time. Especially the delivery rider is updating us always. Overall "

"Bit of confusion on delivery with messages to my UK mobile but the delivery was successfully made soon after this so thank you - the recipient, who has just come out of hospital, is very pleased with the cake!! "

"FNP �� ا�ض��ة خاصة ع�د� ح�ث ا�� اط�ب ��� باست�رار ا���ا��ت� �ا�ا�تزا� ب��اع�د ا�ت�ص�� �ا�با���ج ��ذا� ا���� رائع دائ�ا ا�صح ب� ب��ة �ج��ع ا���اسبات ��ا ا� اسعارة رائعة ��ار�ة با�ج�دة ا���د�ة"

"Everyrhing is perfect! From product quality to delivery and customer service. The staff i spoke with when i asked the item to be delivered same day coz i made a mistake on the date. The item was delivered immediately. Thank you so much!"

"Thank u for everything delivery/update and product quality are excellent Thank you once again"

"Very Accommodating CSR when I Called in the morning, goods are well delivered as is what I ordered, it was handled with care by delivery man and got to be very prompt in location communication. Commendable Attitude and Professionalism to the CSR Lady and Delivery Man. Thank you so much. "

"The delivery staff was very good "

"Despite initial delivery failure, the wtsup communication service helped to resolve the issue after I had raised a concern . Thank you "

"Hi.. When I tried to buy multiple items I saw that you are charging shipping charge twice and I felt a bit disappointed to see that..so I bought only 1 item. Other than that I was satisfied with the purchase."

"Thank you so much for the great service, the cake was so delicious . I hi"

"Thank you so much Guys! We liked your service a lot! It was easy, flexible and excellent!"

"It�s very good but the delivery fesses are too "

"Always delivers on time"

"Hi good evening have a nice day..... really really very nice your service, product and packing and one thing you're delivery on time like so much your service thank you........����������"

"Good experience �� ������"

"Just let the driver follow the instructions before contacting the person, this might save him some time. I understand if the location is not clear, but if it is so clear, no need for him to reach out. Thank you once again, overall amazing service Regards"

"Delivered as promised ..on time with great quality. Thank you"

"Delivery time is great"

"All good "

"All good "

"All good "

"Very good "

"Best service, co operative team, awesome quality, keep it up"

"The best! I didnt expect that itll be this quick �� so responsive, delivered earlier than expected. 10 ratings isnt enough. Thank you so much "

"All of the above. Thank you for the speedy service and cake in a tin is sooooo delicious."

"Excellent"

"What a beautiful creation.��"

"The person i bought it for cried. That's how happy she was for it.��"

"Lovely "

"Amazing value "

"I�m truly grateful for the outstanding customer support I received. The representative who called me was incredibly kind, patient, and helpful. He made the payment process effortless by sending me the payment link and carefully confirming every step with me. I really appreciate that he took the time to call me even though I�m based in Saudi Arabia. The discount code he generously provided was a wonderful gesture and made my experience even better. Thank you so much for your exceptional service, I genuinely appreciate it �� Also The gift arrived on time, I received delivery photos, my friend loved it, and everything was perfect. Thank you"

"Nice"

"Product q and delivery timing "

"The delivery man was very kind. He delivered on time. The cake was tasty and delivered on time. "

"Exelent "

"Suggest you allow multiple points to like rather just one point. "

"Gift envelopes would be nice to come in matching color of theme in hamper, like pink or blue color"

"none"

"Everything was perfect I told the person vanilla and chocolate but they brought only chocolate my son was disappointed but the cake design was lovely same as in the pic"

"Good job you are doing keep it up guys bravo my order was delivered even if I was away from the contry I like it"

"Pode melhorar um pouco se não atrasar a entrega. "

"I loved the preparation "

"My daughter in law was delighted with her flowers. "

"Excellent cus"

"You guys are the best, keep it up!!!"

"The delivery guy was awsome. He is very professional make it very easy for me. I appreciate "

"Customer Service: Really corporative Online payment on mobile app were failed multiple time even tried with card and paypal but the customer service person immediately contact and make the payment done by sending a payment link. really appreciated his efforts to complete the booking. 2ndly, the person Mr. Ismath Wakir converse well to deliver the item on time. Set Back about the product: I choosed a cake and the flowers bunch and make the payment. but the same cake was'nt available "

"Ever"

"The cake itself is really good. Unfortunately the customer service is lacking too much and needs a serious improvement. No one replies when needed. And even if they do. That will be after 3 to 4 hours of delay or very late at night in the WhatsApp chat and I have proof of what I'm complaining about... "

"Staff was very polite and smiley :)"

"The flowers coming like old not fresh i can give 7 from 10"

"All are amazing��"

"Excellent services"

".all good "

"My daughter loved them and said the quality was really good"

"everything was nice"

"Amazing and perfect ������ Thank you "

"Love the products and variety you offer but when delivering flowers/gifts, it would be best to take a picture of the delivered item in the doorway so that the sender has insight into what was delivered-visually. "

"You are such a wonderful company and a joy yo work with over the years. My daughter told me the bouquet we sent a few days ago was the most beautiful she had ever seen.. I would also loke to salute your outstanding customer service� prompt reply, flexibility on last minute changea to address and gracious communication style. Bravo F & P and THANK YOU for helping us cekebrate our daughter from Canada to Abu Dhabi!"

"Every"

"Product quality needs to be better. "

"I liked the packaging, delivery response, and staff behavior. "

"GOOD SERVICE"

"I was stuck needed a gift urgently and had no time to buy, a friend told me to check this app. I managed to get the gift on time with an excellent quality of products very flexible driver who communicated during his route and came on time. "

"Excellent service.."

"Everything was perfect, I also liked that you get constant updates of the delivery. "

"The packaging is beautiful and the delivery person is very polite."

"It was a little worrying but it all was good. I like using you."

"Everything was simply perfect! ��"

"Everything was perfect, the recipient loved the surprise. Delivery was also exactly on time. And the cake was amazing!"

"It would be great to have a custom bag to put package inside before delivery."

"Thank "

"nothing"

"Overall I am quite satisfied with your services!"

"Fast, efficient, true images vs reality, various options, website easy to navogate "

"Loved the products, and I highly appreciate the fantastic customer service! I was communicating via Whatsapp and it was all very smooth, the items came out perfect, and I'm very happy!"

"Really easy order process and delivery. I am in the uk so very pleased that this delivery was delivered as per my request - thank you so much I will be using you again and will highly reco"

"Excellent service. "

"great and professional."

"Very good"

"really liked the ease with which the order could be placed & the qulaity of the product recieved was the same as the pic. the delivrey guy was also very courtious "

"It was great making our party special than"

"Keep up the great service! "

"I asked about a voucher to support as I thought you got one first order I got no reply until After my order and then was told he had relied and there was nothing in the messages . So better customer support . It did put me off from order"

"Thank "

"Telephone app does not work well and its very annoying for the customers to need to repeat the same process numerous times. However, you phone customer service was incredible and proactively solved my issues. Thank you"

"It is very diffciult to customise the number of roses when needed- I wanted 11 as even number is some culture is bad luck - that beccame difficult- can there be a customises of clfowers option "

"Any item with an Oasis from FnP never seems to have the flowers set into it far enough. As a result the water can not get to the stems and the flowers die quicker than they should."

"You helped me to make my surprise more and more special. Thank you so much"

"ش�را ��� ا��ا ع�� ت�اص��� � خد�ة ا�ع��اء ��� � � ثا��ا اش�ر�� ع�� د�ة ا���اع�د "

"No photo for the products after delivery "

"Forgotten!!! "

"I requested a change of address via website and email within 12 hours of delivery. It was not seen, acknowledged or actioned. The service was excellent and on time, but better communication would have made my delivery extra special! Thank you "

"The design was a little disappointing. Looked amateur compared to Katrina where we usually shop "

"Everything was good."

"The payment portal was not working . The delivery and the cske were fantastic. But I wish the payment was straight forward "

"I ordered from the Philippines to my best pal in Dubai. Initially I thought it would be a hassle but your services saved me from getting him a birthday cake. Appreciate you guys!"

"All good, very tasty, timely delivered."

"Ottimi prodotti molto veloci nella consegna puntuali e con aggiornamenti in tempo reale sicuramente loro raccomanderò i miei amici sono rimasta veramente molto contenta "